Return Policy

GENERAL RULES

  • Item(s) must be purchased from evopaper.com
  • Items must be returned within 30 days and include all packaging and contents.
  • Orders over 10 units are not eligible for returns.
  • Returned orders must have an RA (return authorization) number before the order is returned to Evopaper.
  • Please include all used and unused products to receive refund.
  • We do not refund shipping costs in either direction.
  • Please allow up to two weeks for refunds to be processed.
  • During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.
  • If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.

30-DAY RETURN POLICY

All orders are final and non-refundable unless the shipment arrives damaged, an item is defective, or if the wrong product was sent. You will have 30 days from the date of purchase to contact us at hello@evopaper.com with any issues.

Per the 30-day return policy, we will accept most returns within 30 days from the date of the purchase. If your item is not in resalable condition and damaged in any way, we will not be able to honor a refund. We ask that you protect the shipment using proper padding, shipping it in a box, or use a service like Priority Mail so the package is insured.

RETURN PROCESS

Contact Customer Care within 30 days of your purchase at hello@evopaper.com.
Please provide your name, order number, the item name, quantity, and the reason for your return.

You will receive an email from Evopaper Customer Care with your RA# (Return Authorization).
You must write this number clearly and prominently on the outside of the package you will be sending to us. This is how we identify your return.
Failure to provide us with the RA number will result in an automatic $10 fee being deducted from the refund amount and possible refusal of the return.

Mail the return to:

Evopaper, Andrii Deinega
Slavy blvd. 14/110
Dnipro, 49100
Ukraine

If you have any questions or concerns related to returns, you can contact us at hello@evopaper.com