When you order from the website, we select the most cost effective and fast shipping method available to make sure your order is delivered as soon as possible. In most cases, we ship the orders by air.
Orders are generally shipped within 48 hours.
The orders are shipped from Ukraine.
For international shipping please allow 30 business days from the date of your order.
As soon as your order is shipped, you’ll receive an email with the tracking number that you can use to track your parcel at https://www.aftership.com/en-US/couriers/ukrposhta
If your package does not arrive within 7 business days of the expected delivery date please let us know. We insure all of our packages, but if you don’t let us know in a timely manner there will be nothing we can do to get you a refund or a replacement. We want to make sure your order arrives safely to you, and if there are any hiccups at all don’t hesitate to reach out.
We do our best to protect each shipment. However, if for some reason your package is damaged during shipment please be sure to take a picture of the damage and the outer packaging. Then send it to firstname.lastname@example.org to start the claim process.
We use a door-to-door delivery. So your package is supposed to be delivered to the address you specified during a checkout.
However, if you are not at home during the delivery time, your parcel might be kept at the local postal office for 30 days. In this case, you will have to pick it up personally.
As soon as the tracking system shows that your package has arrived, we’ll send you an email with the notification to remind you to pick up your order. We’ll also ask you to confirm the delivery of your package by clicking the button in the email. Note that we’ll keep sending the reminders for 10 days straight until you confirm the delivery. If you ignore our reminders and fail to pick up your parcel on time, it might be returned to the sender. In this particular case, given that all the actions are taken on time and according to the shipping policy, Evopaper will not be responsible for not delivering your package.
We’ll be able to resend the parcel as soon as it arrives back to us. However, you’ll have to cover the shipping fees again.
If the tracking shows as delivered but your package does not arrive, and it was sent to the address provided in your order, then you will need to follow up with the carrier to make sure your order is delivered.
If you select a product that is a pre-order and combine shipping with products that are available to ship now, we will wait to bundle your items in one shipment (at the time that pre-order is ready to ship). If you would like some products sooner, it is best to place separate orders.